Hi Benefit Club

General Terms & Conditions

The Hi Benefit Club loyalty programme was launched on 1 January 2023. Hotel stays (minimum 5 nights or more) completed between 1 January 2021 and 1 January 2023 are included in the evaluation of the membership tier status. Members of the Best Western Rewards loyalty programme who enjoyed benefits within this loyalty programme until 31 December 2022 will receive benefits and discounts according to the number of nights stayed under the Hi Benefit Club membership levels, provided that they stay at Hotel International Brno.

Membership Registration

Membership in the Hi Benefit Club loyalty programme begins once the guest receives an activation email, agrees to the programme terms and successfully activates their membership via the provided link (provided that they join the programme and accept the General Terms & Conditions), or when they are granted access to a higher membership tier after their last stay at Hotel International Brno.

Hotel International Brno a.s. will store members’ data and use it exclusively for legitimate business purposes.

Legal entities, persons under the age of 18, employees of Hotel International Brno a.s. or its affiliated companies are not eligible to become members of the Hi Benefit Club programme.

Hotel International Brno is responsible for processing the data provided through the online platform. The information submitted during the registration process will be retained for as long as participation in the programme remains valid.

The Hotel International Brno Data Protection Policy can be found here.

Hi Benefit Club members may have only one valid loyalty card. Membership benefits cannot be shared, transferred, or assigned to any other person or company.

Membership Tiers and Terms of Use

Hi Benefit Club – Bronze

New or active members, even without any completed stay, are entitled to receive a virtual Bronze membership card.

Members with a higher membership tier will be granted Bronze status if they do not qualify to maintain their current higher tier based on their stays during the previous two years.

Discounts:

None

Benefits:

Regular newsletter with hotel news, special offers, discounts, and promotional campaigns

Registration in the programme is required (membership activation will be confirmed by email)

Hi Benefit Club – Silver

New or active members with a minimum stay of 10 nights are eligible to receive or retain a virtual Silver membership card after their stay.

Discounts:

• 10% discount on hotel accommodation when booked and paid directly with the hotel, without the involvement of an intermediary, third-party agent, or online booking platform (e.g. Booking.com). The discount applies to a maximum of 2 rooms and is subject to availability confirmation

• 10% discount on Private Mini Spa rental

The discount applies only to public rates and does not apply to corporate rates or any other special rates

Benefits:

• A bottle of mineral water upon arrival in the room
• Regular newsletter with hotel news, special offers, discounts, and promotional campaigns
• 
  

Hi Benefit Club – Gold

New or active members with a minimum stay of 25 nights are eligible to receive or retain a virtual Gold membership card after their stay.

Discounts:

• 15% discount on hotel accommodation when booked and paid directly with the hotel, without the involvement of an intermediary, third-party agent, or online booking platform (e.g. Booking.com)
• 15% discount on Private Mini Spa rental
• 5% discount on dining at GUSTO Restaurant and Siesta Lobby & Restaurant

The discount applies to a maximum of 2 rooms and is subject to availability confirmation

The discount applies only to public rates and does not apply to corporate rates or any other special rates

Benefits:

• A bottle of mineral water upon arrival in the room
• Early check-in from 12:00 noon or late check-out until 14:00 – subject to availability
• Room upgrade to a higher category – subject to availability
• Regular newsletter with hotel news, special offers, discounts, and promotional campaigns
• 
  

Hi Benefit Club – Platinum

New or active members with a minimum stay of 40 nights are eligible to receive or retain a virtual Platinum membership card after their stay.

Discounts:

• 20% discount on hotel accommodation when booked and paid directly with the hotel, without the involvement of an intermediary, third-party agent, or online booking platform (e.g. Booking.com)
• 20% discount on Private Mini Spa rental
• 10% discount on dining at GUSTO Restaurant and Siesta Lobby & Restaurant

The discount applies to a maximum of 2 rooms and is subject to availability confirmation

The discount applies only to public rates and does not apply to corporate rates or any other special rates

Benefits:

• A bottle of mineral water and a sweet welcome treat upon arrival in the room
• Early check-in from 12:00 noon or late check-out until 14:00 – subject to availability
• Room upgrade to a higher category with access to the Executive Lounge – subject to availability
• Regular newsletter with hotel news, special offers, discounts, and promotional campaigns
• 
  

Virtual Card

Please log in to the member area using your active email address, where you can download your card again.

You can download your virtual card either as an image file or directly to your Android / Apple e-wallet.

Replacement of Virtual Card

Please access the member area using your active email address, where you can download your card again.

You can download your virtual card either as an image file or directly to your Android / Apple e-wallet.

Membership Status Information

Please access the member area to check your current Hi Benefit Club membership status.

If you require any further assistance, please contact us at: reservation@hotelinternational.cz

For data protection reasons, we are unable to provide any personal information other than information linked to your registered email address.

Reservations

Hi Benefit Club members will receive a special promotional code (available in the member area), which can be used during the booking process.

This promotional code entitles members to the applicable accommodation discount at Hotel International Brno.

Membership benefits and discounts must be applied at the time of booking. Guests are requested to provide their details when making a reservation, including:

Full name

Loyalty card number

Promotional code

Benefits and discounts cannot be applied retroactively.

The specific benefits and discounts applied to a reservation will correspond to the membership level held by the cardholder at the time of booking.

Termination of Membership

Membership in the Hi Benefit Club loyalty programme may be cancelled at any time. Cancellation can be initiated by sending an email request to:

reservation@hotelinternational.cz

Hotel International Brno may terminate a member’s participation in the Hi Benefit Club loyalty programme if:

The member violates the programme terms and conditions

The membership card benefits or discounts are misused

The member cancels their membership in writing via email to reservation@hotelinternational.cz

The member withdraws consent for the processing of personal data or prevents Hotel International Brno from processing such data

Hi Benefit Club membership benefits cannot be used by or transferred to another person or company.

Other Terms

Hotel International Brno reserves the right to modify the terms and conditions of the Hi Benefit Club loyalty programme.

Hotel International Brno reserves the right to discontinue the Hi Benefit Club membership programme with a 90-day notice period.

After the 90-day cancellation period, new registrations will no longer be available, and existing members may continue to use only the benefits that have already been confirmed.

Online Customer Service

We are delighted that you have joined the Hi Benefit Club programme.

Should you have any further questions or requests, please do not hesitate to contact us at:

reservation@hotelinternational.cz

We look forward to welcoming you as a valued member of the Hi Benefit Club.

Hotel International Brno, a.s.